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    Delivery to, Saudi Arabia

    • سياسات الاستبدال والاسترجاع


    Return and Exchange Policy for Tree Products


    Introduction:
    To provide a comfortable and enjoyable shopping experience we offer a flexible and straightforward return and exchange policy aimed at ensuring your complete satisfaction with our products and facilitating any return or exchange process you may need


    Return and Exchange Conditions:


      Timeframe:

      Return: You may request a return for the tree product within 4 days from the date of receipt

      Exchange: You may request an exchange for the tree product within 7 days from the date of receipt

          • Product Condition:
            The tree product must be in its original condition unused undamaged and unaltered and in its original packaging
          • Reasons for Exchange:
            • A manufacturing defect such as damaged or broken branches or a cracked pot
            • The product does not match the specifications listed on the website
            • Incorrect product received

      • Return and Exchange Steps:

        • Contact Us: Contact our customer service at 920011084 via WhatsApp at 0553747788 or via email at info@alrassi.net mentioning your order number and reason for return or exchange
        • Return the Product: Place the tree product in its original packaging or secure packaging to protect it from damage attach the original purchase invoice or order number and send the product to the following address Riyadh Al-Faisaliah District Exit 17 Asad Al-Sunnah Street Al-Rassi for Artificial Trees
        • Product Inspection: The product will be inspected to ensure it meets the specified conditions
        • Completion of Process: Once the request is approved a replacement product will be sent within 7 business days or a refund will be issued to your account within 4 business days

      • Shipping Fees:

        • If there is a manufacturing defect: We cover the shipping costs
        • If there is no manufacturing defect: The customer is responsible for the shipping costs

      • Non-Eligible Cases for Return or Exchange:

        • Products that have been used or damaged due to misuse
        • Products that have been altered or repaired by a third party
        • Products purchased during sales or special offers unless a manufacturing defect is present

      • Important Notes:
        We reserve the right to modify this policy at any time In case of any dispute the terms of this policy will be considered final

      • For Inquiries:


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